Last updated: May 11, 2026
Welcome to the PARFUMSDEMARLLY FAQ!
We’ve gathered answers to our most common questions to help you quickly find the information you need. If you can’t find the answer here, please contact our dedicated support team.
Q: Do you offer free shipping?
A: Yes. We offer free shipping on every order – no minimum purchase required. The price you see is the price you pay.
Q: Where do you ship?
A: We currently ship to the 48 contiguous United States (no Alaska, Hawaii, or US territories) and all Canadian provinces except Northwest Territories, Nunavut, and Yukon. We do not ship to any other countries.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1–3 business days. After dispatch, delivery times are:
- United States: 3–5 business days
- Canada: 5–7 business days
Total estimated time for a US order is 4–8 business days (processing + shipping).
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number and a direct link to monitor your package.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. We do not accept American Express, Discover, or any other payment method not listed here.
Q: What is your return policy?
A: You have 30 calendar days from the date you receive your item to request a return. The item must be unused and in its original packaging, or it may have a manufacturing defect / quality issue (leakage, broken sprayer, etc.). Defective items can be returned even if used.
Q: Do I have to pay for return shipping?
A: No. We provide free return shipping for all eligible returns. A prepaid shipping label will be emailed to you after your return request is approved. There is no restocking fee.
Q: How do I start a return?
A: Email our support team at info@parfumsdemarlly.sbs with your order number and reason for return. You will receive a return authorization and a prepaid shipping label.
Q: What is your return address?
A: All returns must be sent to:
19 1/2 Olvera St, Los Angeles, CA 90012, United States
(This is the address on the prepaid label.)
Q: How long does it take to get my refund?
A: Once we receive your return, we process the refund within 1–2 business days. The refund is sent to your original payment method (credit card or PayPal). After we release the refund, your bank or PayPal may take an additional 7–10 business days to show the funds in your account.
Q: What if I receive a damaged or wrong item?
A: Contact us within 48 hours of delivery at info@parfumsdemarlly.sbs. We will arrange a free replacement or issue a full refund (including any return shipping if needed).
Q: Can I exchange an item?
A: We do not offer direct exchanges. Simply return the original item for a refund and place a new order.
Q: Who are your carriers?
A: We work with several reliable carriers including USPS, UPS, FedEx, and DHL. The carrier is selected automatically based on your location and package size.
Q: Are there any customs or duties for Canadian orders?
A: Canadian customers are responsible for any import duties, taxes, or brokerage fees charged by Canada Customs. These are not included in our prices or shipping costs.
Q: How can I contact customer support?
A: You can reach us by:
- Email: info@parfumsdemarlly.sbs (orders, returns, product questions, technical support)
- Phone: +1 (213) 369-9732
- Business hours: Monday – Friday, 9:00 AM – 6:00 PM Pacific Time (PT)
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within one business day. Phone calls are answered during our operating hours. For issues outside business hours, please email us – we will reply on the next business day.
Note: This FAQ is fully consistent with our official policies (Shipping, Returns, Terms of Service, Privacy, Contact, About Us, Payment). All policies are linked in the footer of every page. If you have any other questions, just email us – we are a real, small business based in Los Angeles and we answer every message personally.